Terms of sale
PURCHASE RULES
coffeespells.lt
These purchase rules define the rights and obligations of the buyer and seller of the coffeespells.lt online store, the procedure for purchasing, paying for, delivering, and returning goods and services, and other matters related to the purchase.
1. General Information
1.1. The seller of the coffeespells.lt online store is MB "Pievos burbulai", company code 304434157, VAT code LT100012633911, address: Kupiškio r., Skapiškio sen., Bajorų k. 15, LT-40471.
1.2. These rules are a legally binding document defining the rights and obligations of the buyer and the seller.
1.3. By purchasing in the online store, the buyer confirms that they have read these rules and undertake to comply with them.
1.4. The following are entitled to purchase in the online store:
- legally capable natural persons;
- minors aged 14 to 18 with the consent of their parents or guardians, except when they dispose of their income independently;
- legal entities;
- authorized representatives of all the above-mentioned persons.
1.5. The seller reserves the right to change, correct, or supplement these rules at any time. The updated rules come into effect from the moment they are published in the online store.
2. Goods and Services
2.1. The following goods and services may be sold in the online store:
- coffee beans;
- coffee brewing tools and accessories;
- coffee tastings;
- trainings;
- coffee subscription;
- other goods and services specified on the website.
2.2. The characteristics of each good or service are indicated in its description.
2.3. The seller makes efforts to ensure that the descriptions of goods and services are as accurate as possible, but does not guarantee that the information on the website will always be completely comprehensive or free of technical inaccuracies.
2.4. The colors, packaging, shape, or other visual characteristics of the goods may slightly differ from the real ones due to the display settings of the device used or changes made by the manufacturer.
3. Conclusion of a Sale and Purchase Agreement
3.1. The buyer, after selecting a good or service and forming a shopping cart, places an order by entering the necessary data.
3.2. The sale and purchase agreement is considered concluded from the moment the buyer:
- forms a shopping cart for goods or services;
- provides the necessary data for the order;
- familiarizes themselves with these rules;
- marks their agreement with the rules;
- pays for the order.
3.3. Each agreement concluded between the buyer and the seller is stored in accordance with the procedure established by legal acts.
4. Buyer's Rights and Obligations
4.1. The buyer has the right to purchase goods and services in the online store in accordance with the procedure established by these rules.
4.2. The buyer must provide correct, accurate, and complete data necessary for the execution of the order.
4.3. If the data provided by the buyer changes, the buyer must immediately inform the seller about it.
4.4. The buyer must accept the ordered goods and pay for them in the agreed manner.
4.5. The buyer must comply with these rules, other terms clearly indicated in the online store, and the legal acts of the Republic of Lithuania.
5. Seller's Rights and Obligations
5.1. The seller undertakes to enable the buyer to properly use the services provided by the online store.
5.2. The seller undertakes to respect the buyer's privacy and process their personal data in accordance with the procedure established by legal acts.
5.3. In case of important circumstances, the seller may temporarily or permanently restrict the operation of the online store without prior notice.
5.4. If the buyer attempts to harm the operation, stability, or security of the online store or violates their obligations, the seller has the right to restrict or suspend the buyer's ability to use the online store.
5.5. The seller undertakes to execute the buyer's order once it has been paid for, except when the order cannot be executed due to circumstances beyond the seller's control.
6. Prices and Payment
6.1. All prices of goods and services in the online store are indicated in euros (EUR).
6.2. The price of goods or services may not include the delivery fee, unless otherwise specified for a particular order.
6.3. Payment in the online store can be made using online banking and payment card services.
6.4. Payment can be made using Swedbank, SEB, Luminor, Citadele, and Šiaulių bankas online banking services, as well as Visa and Mastercard payment cards, if these payment methods are activated at the time of placing the order.
6.5. Payments are possible in euro currency.
6.6. Payments are processed using the MakeCommerce.lt payment platform.
6.7. The order begins to be executed only after payment is received, unless otherwise explicitly stated for a specific order.
7. Order Execution
7.1. By placing an order, the buyer undertakes to provide correct data necessary for the execution of the order.
7.2. The seller, upon receipt of payment, undertakes to execute the order according to the conditions agreed on the website, in the order confirmation, or individually with the buyer.
7.3. If, due to unforeseen circumstances, the seller cannot execute the order, the buyer is informed about it as soon as possible.
7.4. If the order cannot be executed, the buyer may be offered:
- an analogous good or service;
- another delivery or provision deadline;
- a refund.
8. Delivery of Goods
8.1. Physical goods are delivered by the method chosen by the buyer, specified at the time of order.
8.2. Delivery terms are indicated in the online store, in the order summary, or agreed individually.
8.3. The buyer undertakes to accept the goods themselves. If the buyer cannot accept the goods themselves, but the goods are delivered to the specified address according to other data provided by the buyer, the goods are considered to have been delivered properly.
8.4. During the delivery of goods, the buyer must check the condition of the shipment and the goods.
8.5. If the buyer notices damage to the shipment, defects, or discrepancies in the goods, they must immediately inform the seller.
9. Provision of Services
9.1. Services, such as coffee tastings, trainings, and other services, are provided according to the information provided in the online store or at individually agreed times and conditions.
9.2. The location, time, duration, and other information of the services are indicated in the service description or agreed individually with the client.
9.3. The buyer undertakes to provide correct information necessary for the proper provision of the service.
10. Coffee Tastings
10.1. The location, date, duration, and other information about coffee tastings are indicated in the service description or agreed individually.
10.2. Reservation is confirmed only after payment.
10.3. If the event is not attended and not notified 48 hours in advance, the money paid is not refunded.
10.4. If the client informs about non-attendance no later than 48 hours before the start of the event, the transfer of the reservation to another date can be negotiated individually, according to the possibilities available at that time.
11. Trainings
11.1. The location, duration, content, and other information about the trainings are indicated in the service description or agreed individually.
11.2. Reservation is considered confirmed after payment, unless otherwise specified for a particular service.
11.3. If the client cannot participate in the trainings, they must inform the seller as soon as possible. The possibility of changing the date or refunding the paid amount is assessed individually, according to the nature of the specific service and the time until the planned start of the service.
12. Coffee Subscription
12.1. The coffee subscription is carried out periodically according to the buyer's chosen plan, frequency, and other conditions specified at the time of order.
12.2. The subscription fee may be debited automatically according to the chosen plan.
12.3. The subscription can be canceled at least 3 business days before the next scheduled debit.
12.4. If the subscription is canceled later, the next payment may have already been initiated, so the termination of the subscription will take effect from the next payment period.
12.5. The buyer is responsible for ensuring that their provided payment data is valid and suitable for subscription administration.
13. Return of Goods and Refund Policy
13.1. The return of goods is carried out in accordance with the legal acts of the Republic of Lithuania, these rules, and taking into account the nature of the specific good.
13.2. Coffee Beans
Since coffee beans are a food product, the return of good quality coffee beans is not possible, except when:
- the product is of poor quality;
- the product is damaged;
- a different product than ordered was delivered;
- other cases provided for by law are applicable.
13.3. Coffee Brewing Tools and Other Non-Food Goods
Coffee brewing tools and other non-food goods can be returned in accordance with the procedure established by legal acts, if:
- the product has not been used;
- the product is not damaged;
- the product has not lost its commercial appearance;
- the product is returned in its original packaging, if possible;
- the return of the product is not subject to an exception established by law.
13.4. Services
After the service is provided, money for the services is not refunded, except when otherwise stipulated by legal acts or individual agreement.
13.5. If the buyer received a poor quality, damaged, or incorrect product, they must contact the seller using the specified contact details as soon as possible.
13.6. Refunds are made by the same payment method as the original payment, unless the parties agree otherwise.
14. Liability
14.1. The buyer is responsible for the accuracy of the data provided during registration or order.
14.2. If the buyer provides incorrect or inaccurate data, the seller is not responsible for the consequences arising therefrom and has the right to claim compensation for direct losses incurred by the buyer.
14.3. The seller is not responsible for disruptions in the operation of the online store if they did not occur due to the fault of the seller.
14.4. In case of damage, the guilty party compensates the other party for direct losses in accordance with the procedure established by the legal acts of the Republic of Lithuania.
15. Processing of Personal Data
15.1. The buyer's personal data is processed in accordance with the privacy policy published in the online store and applicable legal acts.
15.2. By placing an order, the buyer agrees that their provided personal data will be processed to the extent necessary for the execution of the order, provision of services, administration of payments, and fulfillment of other legal obligations.
16. Final Provisions
16.1. These rules are governed by the law of the Republic of Lithuania.
16.2. All disputes between the buyer and the seller are resolved through negotiations.
16.3. If an agreement cannot be reached through negotiations, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
16.4. The buyer has the right to submit a request or complaint regarding a good or service purchased in the online store to the State Consumer Rights Protection Authority.